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Last updated: 17 July 2026
Node Bridging, a trading name of Kew Property Finance Ltd, is committed to providing products and services of the highest standard. If for any reason you feel you are not entirely satisfied with any aspect of our service, please let us know straight away. We are also a member of NACFB and adhere to their Code of Practice.
Our Complaints department will investigate your complaint competently, diligently and impartially.
Should you feel the need to make a complaint, please let us know what has happened. You can call us, email us, or write to us — our contact details are at the bottom of this page. We will need to know:
We aim to resolve all complaints as quickly as possible. We will consider all the available evidence and the circumstances, together with any relevant laws or regulations, and will keep you regularly updated about what is happening and discuss our findings.
We will contact you within three working days to let you know we are considering your complaint and to clarify any points where necessary. If we can resolve your complaint within 3 working days, we will send you a Summary Resolution Communication — a written confirmation that you made a complaint and that we now consider the matter resolved.
Sometimes we are not able to find a resolution within 3 working days. On these occasions we will issue you with an initial response letter which outlines the circumstances of your complaint. We aim to respond to all complainants within four weeks, although we have eight weeks from the date of receipt of your complaint to investigate and provide you with our final response. If it's going to take longer than eight weeks, we will update you on our progress and explain why it's still ongoing.
When we have fully investigated your complaint and reached a decision, we will write to you with our final response — a detailed letter which will tell you what we have found, what we plan to do, and how we came to our decision.
If you are unsatisfied with the outcome of our investigation, our final response letter will explain that you may have the right to refer your complaint to the Financial Ombudsman Service within six months of the date our final response was issued.
The Ombudsman cannot consider a complaint if it is referred to the Financial Ombudsman Service:
We will indicate within our correspondence whether we consent to waive the relevant time limits set out in the Financial Conduct Authority handbook (Dispute Resolution), if this is applicable.
Where we identify that a third party may be solely or jointly responsible for the matters disclosed within a complaint, we will forward the complaint to the relevant party without delay, and will notify you by way of a final response letter that we have done so. Where we are jointly responsible for matters disclosed within a complaint, we will investigate the element relating to us and respond accordingly. Where we are in receipt of a complaint forwarded to us, we will acknowledge it and apply the standard time limits for a response from the date of receipt.
If you subsequently decide that you are dissatisfied with the resolution of your complaint, you may be able to refer it to the Financial Ombudsman Service, the ICO, or the NACFB, depending on the circumstances. The NACFB suggest trying to resolve the complaint directly with us in the first instance. If the complaint is referred to the NACFB, they will investigate it competently, diligently, and impartially — though it's worth being aware the NACFB have no powers or sanction relating to any form of compensation.
Kew Property Finance Ltd (trading as Node Bridging)
34 Springbank Close, Farsley, Pudsey, West Yorkshire, LS28 5EW
Phone: 0330 133 1143
Email: rob@node-finance.co.uk
Complaints Manager — Robert Kewley
If you are not satisfied with how we dealt with your complaint, or with our decision, and wish to take it further, you may be able to contact the Financial Ombudsman Service (FOS) — provided your complaint concerns a regulated activity, or you fall within the classification of an "eligible complainant".
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Consumer helpline: 0800 023 4567 or 0300 123 9123
Switchboard: 0207 964 1000
Email: complaint.info@financial-ombudsman.org.uk
Website: financial-ombudsman.org.uk
Node Bridging is a trading name of Kew Property Finance Ltd, registered at 34 Springbank Close, Farsley, Pudsey, West Yorkshire, LS28 5EW. Company registration number: 11806592. Authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 836590 — check via register.fca.org.uk. Registered with the ICO, registration number ZA493693 — check via ico.org.uk.
We conduct both regulated and unregulated business; not all products provided through us are regulated by the Financial Conduct Authority. We source finance from the whole of market.